dhaka casino | Privacy Policy and How We Protect Your Data

01 Introduction

Dhaka Casino (dhakacasino.app) is an online gaming platform serving users in Bangladesh. This privacy policy describes how we collect, use, store, and protect your personal information.

We believe transparency is the foundation of trust. That's why this privacy policy is written in plain, straightforward language — no complex legal jargon.

By using any Dhaka Casino service, you confirm that you have read and understood this privacy policy. If you have any questions, please reach out to our support team.

02 What Information We Collect

Dhaka Casino collects information for various purposes. Details are outlined below:

Information You Provide Directly

Information you provide when opening an account or using our services:

Type of Information	When It Is Collected	Why It's Needed
Name & Date of Birth	At Registration	To verify your identity and confirm your age
Mobile Number & Email	At Registration	For account communications and security
Payment Information	At the Time of Deposit/Withdrawal	To process transactions
National ID	During KYC verification	To meet legal and regulatory requirements
Address	During KYC verification	For identity verification

Automatically Collected Information

When you use the platform, certain information is collected automatically:

IP address and device information.
Browser type and version.
A log of pages visited and time spent on each.
Gaming activity and betting history.
Login time and location (for security purposes only).

Please Note: Automatic data collection is used solely to maintain platform security and improve performance. It is not used to track you personally.

03 How your information is used

Dhaka Casino uses your information for the following purposes:

Account Management: To create, verify, and manage your account.
Transaction Processing: To process deposits, withdrawals, and bonuses.
Customer Support: To address your questions and resolve any complaints.
Security: For fraud prevention and account security.
Legal obligations: To comply with KYC and AML (Anti-Money Laundering) regulations.
Service Improvement: To enhance your gaming experience.
Marketing (With Your Consent): To keep you informed about offers and promotions.

Our Commitment: Your information is used solely for the purposes stated above and for no other reason.

04 Who your information is shared with

Dhaka Casino never sells your data. However, limited information may be shared in specific circumstances:

Payment Providers

Minimal data is shared with payment providers such as Mobile Pay, Nagad, and Rocket solely to process transactions. These third parties operate under their own privacy policies.

Legal Authorities

Information may be disclosed in response to a court order or a lawful request from law enforcement. In such cases, we share only the minimum information required.

Game Software Providers

Gaming activity data may be shared with software providers to ensure fair play. No personally identifiable information is included.

Our Assurance: Before sharing data with any third party, we ensure they uphold the same standard of privacy protection that we do.

05 Cookie Policy

Dhaka Casino uses cookies on its website. Cookies are small data files stored in your browser.

Cookies We Use

Essential Cookies: To maintain your login session and ensure the platform functions correctly. These cookies cannot be disabled.
Functional Cookies: To remember your preferences (language, theme).
Analytics Cookies: To analyze site usage. No personal information is included.
Security Cookies: To detect and prevent fraud.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

06 Data retention period

Dhaka Casino does not retain your data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:

Account Information: For the duration of account activity and 5 years after closure (for legal compliance).
Transaction history: 7 years (in accordance with financial regulatory requirements).
KYC documents: 5 years after account closure.
Support Conversations: 2 years.
Gaming Logs: 1 year.
Marketing Preferences: Until you change it.

Our Commitment: Once the retention period ends, data is securely deleted or anonymized.

07 Your rights

As a Dhaka Casino user, you have the following rights:

01

Right to Access

You may request to know what information we hold about you. We will provide full details within 30 days.

02

Right to Correct Your Information

You may request corrections to any inaccurate information. We will update our records accordingly.

03

Right to Erasure

In certain circumstances, you may request that your data be deleted. Where there is no legal obligation to retain it, your information will be removed.

04

Right to object to processing

You can object to the use of your data for marketing or any specific purpose.

05

Right to Data Portability

You can request a copy of your data in a commonly used, readable format.

To exercise any of these rights, email us at support@dhakacasino.app or reach out via live chat.

08 Children's Privacy

Dhaka Casino strictly enforces an 18+ policy. We do not knowingly collect information from anyone under the age of 18.

Age is verified at the time of registration.
If a minor is found to have created an account, it will be closed immediately.
If any data belonging to a minor is found, it will be permanently deleted.
If parents believe their child has created an account, please contact us immediately.

09 Security Measures

To keep your data safe, Dhaka Casino employs industry-leading security measures:

256-bit SSL Encryption: All data transfers are fully encrypted.
Two-Factor Authentication (2FA): An extra layer of security for your account.
Regular Security Audits: Third-party experts conduct regular system audits.
Firewall protection: Advanced firewalls to block unauthorized access.
Restricted Access: Only authorized personnel have access to data on a need-to-know basis.
Data Backup: Data is backed up regularly to secure servers.

In the Event of a Data Breach: In the event of a security breach, we will notify affected users within 72 hours and take immediate action.

10 Policy Updates

Dhaka Casino may update this Privacy Policy at any time. If changes are made:

The date of any update will be noted on this page.
You will be notified at your registered email address for any significant changes.
A pop-up notice will appear when you log in to the platform.

Continued use of the site after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly.

11 Contact

For any privacy-related questions or requests, please get in touch with us:

Email: support@dhakacasino.app
Live Chat: Available 24/7 on the website and app
Response time: Usually within 24 hours

When submitting a data-related request, please write from your registered email address and clearly state the nature of your request. Additional information may be required to verify your identity.

For more information, visit our FAQ page or Terms & Conditions View.

Dhaka Casino Privacy Policy — Our Commitment to Protecting Your Information

Why Your Data Is Safe at Dhaka Casino